Contact Us

Have questions, feedback, or need assistance? We're here to help. Choose the best way to reach us below, and we'll get back to you as soon as possible.

Get in Touch

Email Support

General Inquiries

info@your3dmarketplace.com

Technical Support

Platform & Account Issues

support@your3dmarketplace.com

Business Inquiries

Partnerships & Enterprise

business@your3dmarketplace.com

Legal Department

Terms, Privacy & DMCA

legal@your3dmarketplace.com

Office Hours

Monday - Friday: 9:00 AM - 6:00 PM CET

Saturday: 10:00 AM - 2:00 PM CET

Sunday: Closed

Support tickets are monitored 24/7 with response times within 24-48 hours.

Headquarters

3D Asset Marketplace GmbH

Example Street 123

10115 Berlin, Germany

Phone: +49 30 XXXXXXXX

Send us a Message

Frequently Asked Questions

How quickly will I receive a response?

We aim to respond to all inquiries within 24-48 hours during business days. Technical support issues are prioritized based on severity.

Do you offer phone support?

Currently, we provide support primarily through email and our ticket system. For enterprise customers, phone support can be arranged.

Can I schedule a demo?

Yes! For business and enterprise inquiries, we're happy to schedule personalized demos. Contact our business team to arrange a session.