Question 1

What file formats do you support?

Accepted Answer

We primarily provide assets in universal GLB format, which works seamlessly across all major 3D software including Blender, Maya, 3ds Max, Unity, Unreal Engine, and more. All assets are optimized for real-time rendering and come with detailed technical specifications.

Question 2

Can I use purchased assets commercially?

Accepted Answer

Yes! All assets purchased from Arqive3D come with a commercial license included. You can use them in your commercial projects, client work, games, visualizations, and personal projects. However, you cannot redistribute or resell the assets themselves as standalone products.

Question 3

How do I download my purchased assets?

Accepted Answer

After completing your purchase, you'll receive an email with download links. You can also access all your purchased assets instantly from your account dashboard under "My Assets". Downloads are delivered via our global CDN for fast, reliable access and are available for 30 days after purchase.

Question 4

What is your refund policy?

Accepted Answer

Due to the digital nature of our 3D assets, all sales are final and non-refundable. Once you purchase an asset, you gain immediate access to download it, which makes refunds not applicable. However, if you encounter any technical issues that prevent you from using the asset (such as corrupted files or download problems), please contact our support team and we'll work to resolve the issue.

Question 5

Do you offer bundle discounts?

Accepted Answer

Yes! We regularly offer bundle deals with significant discounts on curated collections of assets. Check our bundles page for current offers featuring furniture sets, decorative items, and themed collections. Subscribe to our newsletter to receive exclusive discount codes and early access to new assets.

Question 6

Are the assets optimized for real-time rendering?

Accepted Answer

Absolutely! All our assets are optimized for real-time rendering engines. We provide multiple LOD (Level of Detail) versions when applicable, and assets are tested for performance in popular game engines like Unity and Unreal Engine, as well as real-time visualization tools.

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Still need help?

Email Support